Customer Success Manager

Salary :

Activity area : Pharmaceutical and medical, Technology

Post category : Sales

Province : Quebec

Region : Montreal and surroundings

Recruiter : Sonia Riverin

Contact us : sriverin@st-amour.com

Job description :

Our client provides digital tools and platforms specifically for the life sciences and biotech industries. Their platform is designed to help biotech companies manage laboratory workflows, data, and project management tasks efficiently. They enables labs to automate and streamline their operations, making it easier for scientists to collaborate, track research progress, and manage data effectively. Through their digital solutions, they aims to improve productivity, transparency, and regulatory compliance for biotech and life sciences organizations.

They are looking for a  Customer Success Manager (CSM), you’ll act as the primary advocate for our customers, collaborating with both new and potential clients to understand their scientific workflows and ensure their needs are met. You’ll lead onboarding sessions, integrate customer workflows into our platform, and continually improve the customer experience through strategic process design.

Key responsibilities include understanding customer lab workflows, facilitating smooth platform integration, addressing inquiries, and coordinating with product and engineering teams for swift resolutions. You’ll also provide personalized support and training, build lasting client relationships, and develop user resources to help customers fully utilize our platform.

Skills and qualifications :

We are looking for a candidate with 3+ years in customer success, business operations, or consulting, ideally with wet lab or bioinformatics experience. Strong grasp of lab workflows, excellent communication and problem-solving skills, and the ability to manage relationships and resolve issues. Must be organized, detail-oriented, able to handle multiple priorities, and flexible in supporting clients across time zones.