Senior Director - Member Services and Business Development

Salary :

Activity area : Pharmaceutical and medical

Post category : Executive search

Province : Quebec

Region : Montreal and surroundings

Recruiter : Marc Dufresne

Contact us : mdufresne@st-amour.com

Job description :

Our client, a major Canadian group of independent optometrists, is dedicated to supporting optometry clinic owners by offering a comprehensive range of services aimed at optimizing their financial and operational performance. To strengthen its leadership team, they are seeking a director whose primary mission will be to plan, coordinate, and lead activities related to customer service and the development of their network. As a member of the executive committee, their main responsibilities will include the following:

• Design and implement growth and customer engagement strategies.
• Actively contribute to the company's expansion by identifying and recruiting new clients nationwide.
• Manage a team of advisors across different provinces.
• Develop and promote services tailored to the needs of professionals in the sector.
• Analyze purchase statistics, performance indicators, and operational data from systems, and adjust the business plan to achieve objectives.
• Oversee and participate in training programs with the internal team and external experts.
• Contribute to the improvement of internal procedures and processes.

Skills and qualifications :

• 15+ years of experience in operations management, retail, marketing, or equivalent.
• Strong understanding of Canadian business and cultural environments.
• Bilingual (English/French), with 80% of members outside Quebec.
• Proven leadership, team motivation, and collaboration skills.
• Sound judgment, analytical and problem-solving abilities.
• Ability to work under pressure, meet deadlines, and prioritize effectively.
• Excellent communication and interpersonal skills at all organizational levels.
• Political savvy, influence, and negotiation skills.
• Empathetic, pragmatic, and adaptable to a small business environment.
• Experience in optics or with healthcare professional networks (e.g., dentists, veterinarians) is an asset.
• You must reside in the Greater Montreal area.